Shipping policy

We want your customized order to arrive safely and on time. Please review the information below before placing your order.

Order Processing

  • Customized products are made to order.

  • Orders are processed after payment is successfully completed.

  • Production time may vary depending on the product and order volume.

  • Orders may take additional time during holidays or busy periods.

Shipping Time

Shipping times depend on your destination, shipping method, and the product selected.

Estimated delivery times are provided during checkout whenever available. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Address

Please make sure your shipping address is correct before completing your order.

We are not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

If you notice an address mistake, contact us as soon as possible at fffacruz@gmail.com. We will try to help, but changes may not be possible once the order has entered production or shipping.

Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for the carrier's tracking information to update after shipment.

Delayed or Lost Packages

If your package is delayed, please check the tracking information first.

If you believe your package is lost or has not arrived after the expected delivery period, contact us at fffacruz@gmail.com with your order number. We will review the situation and assist you where possible.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at fffacruz@gmail.com and provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

  • A short description of the issue

We will review the issue and determine the appropriate solution.

International Shipping

For international orders, delivery times may vary. Customers may also be responsible for customs duties, taxes, or other import charges imposed by their country.

Contact Us

If you have any questions about shipping, please contact us:

Email: fffacruz@gmail.com

We are happy to help with questions about your order and delivery.