Refund policy
We want you to be happy with your customized product. Because our products are made specifically for you using the design you upload, please review your order carefully before placing it.
Returns
We generally do not accept returns or exchanges for customized products simply because you changed your mind, selected the wrong size, or no longer want the item.
Since customized products are made specifically for each order, they cannot usually be resold.
Damaged or Incorrect Products
If your product arrives:
- Damaged
- Defective
- Incorrect
- Printed with the wrong design
- Significantly different from what you ordered
please contact us as soon as possible.
Send us an email at fffacruz@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging, if applicable
We will review the issue and, when appropriate, provide a replacement or refund.
Design & Upload Responsibility
Before placing your order, please make sure:
- Your uploaded design is correct.
- Your artwork is high quality.
- You have selected the correct product, color, and size.
- Your design is positioned as you want it.
We are not responsible for mistakes in artwork, low-resolution images, incorrect files, or information provided by the customer.
Refunds
If your refund is approved, the refund will be issued to your original payment method.
Processing times may vary depending on your payment provider or bank.
Order Changes & Cancellations
If you need to change or cancel your order, contact us as soon as possible at fffacruz@gmail.com.
Once your customized product has entered production, we may not be able to make changes or cancel the order.
Contact Us
If you have any questions about our Refund & Return Policy, please contact:
Email: fffacruz@gmail.com
We are happy to help with any questions regarding your order or customization.